Terms of service
OVERVIEW
Welcome to Lunei! The terms “we,” “us,” and “our” refer to Lunei. Lunei operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Lunei is powered by Shopify, which enables us to deliver the Services to you.
The following terms and conditions, including any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and address matters such as disclaimers and limitations of liability.
By accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you may not access or use our Services.
ARTICLE 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are of legal age under the laws of the state or province in which you reside, and that you have given us consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including visiting or browsing our webshops or purchasing products or services offered by us, we may ask you to provide certain information, such as your email address and your billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account login credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
ARTICLE 2 – OUR PRODUCTS
We strive to provide the most accurate descriptions of our products and services in our webshops. However, please note that product colors and appearance may differ from how they appear on your screen, depending on the type of device used and its settings and configuration.
We do not guarantee that the appearance or quality of products or services purchased by you will meet your expectations or exactly match the display or description in our webshop.
All product descriptions are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit the quantities of any products offered per person, geographic region, or jurisdiction on a case-by-case basis.
ARTICLE 3 – ORDERS
When you place an order, you make an offer to purchase. Lunei reserves the right to accept or reject your order at its sole discretion for any reason. Your order is only accepted once it has been confirmed by Lunei. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it. Once your order has been accepted, Lunei may not be able to honor cancellation requests. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided during the ordering process.
You may return or exchange purchases only in accordance with our Refund Policy.
You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.
ARTICLE 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email. Unless otherwise expressly stated, prices do not include taxes, shipping costs, handling fees, customs duties, or import charges.
Prices displayed in our webshops may differ from prices in physical stores or in online stores or other outlets operated by third parties. From time to time, we may offer promotions for the Services that may be subject to additional terms and conditions separate from these Terms. In the event of any conflict between promotion terms and these Terms, the promotion terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address and credit card details, so that we can process your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete; (ii) you are authorized to use the credit card; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay all charges incurred by you at the prices shown, including shipping, handling, and applicable taxes.
ARTICLE 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times provided are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events beyond our control. Once we have delivered the products to the carrier, ownership and risk of loss pass to you.
ARTICLE 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Lunei, its affiliates, or its licensors, and are protected by patent, copyright, and other intellectual property laws in the United States and other countries.
These Terms permit you to use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly provided in these Terms, nothing herein grants you any license or rights under any patent, trademark, copyright, or other intellectual property of Lunei, Shopify, or any third party. Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted are reserved by Lunei.
The names, logos, product names, service names, designs, and slogans of Lunei are trademarks of Lunei or its affiliates or licensors and may not be used without prior written permission. Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans appearing in the Services are the property of their respective owners.
ARTICLE 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools as part of the Services. We do not monitor or control these tools and have no input into them.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement. We are not liable for any harm or damages arising from or related to your use of optional third-party tools.
Your use of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which such tools are provided by the relevant third party.
We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features will also be considered part of the Services and subject to these Terms of Service.
ARTICLE 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to third-party websites (including embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you choose to leave the Services to access third-party materials or websites, you do so at your own risk.
We are not liable for any harm or damages related to your use of third-party websites or your purchase or use of products, services, resources, or content from third-party websites. Please review third-party policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
ARTICLE 9 – RELATIONSHIP WITH SHOPIFY
[NOTE FOR MERCHANTS: This section accurately describes Shopify’s relationship with your store and must not be removed or modified.]
Lunei uses Shopify to provide the Services to you. However, all sales and purchases made in our store are conducted directly with Lunei. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Lunei, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your transactions with Lunei.
ARTICLE 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, available here [LINK]. Certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you confirm that you have read the applicable Privacy Policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services may be transferred to and shared with Shopify and with third parties that may be located in other countries to provide services to you. Please review our Privacy Policy [LINK] for more information on how we, Shopify, and our partners use your personal information.
ARTICLE 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. We may use such Feedback to operate, provide, evaluate, improve, and promote the Services and to fulfill our obligations and enforce our rights under these Terms.
You further represent and warrant that (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.
We may monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, abusive, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms, but we are not obligated to do so.
You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, or personality rights, and will not contain unlawful, defamatory, obscene, or malicious content or malware. You may not use a false email address or mislead us or third parties as to the origin of the Feedback. You are solely responsible for your Feedback and its accuracy.
ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information in or related to the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct such errors and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after an order has been placed.
ARTICLE 13 – PROHIBITED USE
You may use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly, to:
(a) engage in unlawful or harmful activities;
(b) violate any international, federal, provincial, or local laws or regulations;
(c) infringe upon our intellectual property rights or those of others;
(d) harass, abuse, insult, harm, defame, disparage, or intimidate others;
(e) submit false or misleading information;
(f) knowingly transmit or use material that violates these Terms;
(g) send unsolicited advertising or promotional material;
(h) impersonate any person or entity; or
(i) interfere with or disrupt the use of the Services by others.
Additionally, you agree not to upload or transmit viruses or malicious code, reproduce or exploit any portion of the Services, collect personal information of others, engage in spam or scraping activities, or interfere with security features. We reserve the right to suspend or terminate your account at any time without notice if you violate these Terms.
ARTICLE 14 – TERMINATION
We may terminate this agreement or your access to the Services at any time, at our sole discretion, without notice. You remain liable for all amounts due up to the termination date.
The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
ARTICLE 15 – DISCLAIMER OF WARRANTIES
Information provided through the Services is for general informational purposes only. We make no representations regarding accuracy, completeness, or usefulness. Any reliance on such information is at your own risk.
UNLESS EXPRESSLY STATED BY Lunei, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE DISCLAIMERS MAY NOT APPLY TO YOU.
ARTICLE 16 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Lunei, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, AND THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIMS, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ARTICLE 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Lunei, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms, violation of any law or third-party rights, or your use of the Services.
ARTICLE 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.
ARTICLE 19 – WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision shall not constitute a waiver. These Terms constitute the entire agreement between you and us and supersede all prior or contemporaneous agreements or communications. Any ambiguities shall not be construed against the drafting party.
ARTICLE 20 – ASSIGNMENT
You may not assign or transfer this Agreement or your rights or obligations without our prior written consent. We may assign or transfer these Terms without restriction.
ARTICLE 21 – GOVERNING LAW
These Terms and any separate agreements shall be governed by and construed in accordance with the laws and courts of the jurisdiction in which Lunei’s headquarters are located. You and Lunei consent to the jurisdiction of such courts.
ARTICLE 22 – HEADINGS
Headings are for convenience only and do not affect the interpretation of these Terms.
ARTICLE 23 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or modify these Terms at our discretion. Continued use of the Services after changes constitutes acceptance of those changes.
ARTICLE 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
info@lunei.co