Refund policy
Returns Policy
We operate a 90-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@lunei.co.
Please note: returns must be sent to the following address:
RAVN BV, Korte Nieuwstraat 16, 2000 Antwerp, Belgium.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us at info@lunei.co.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. We’ll evaluate the issue and make it right for you.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about a specific item.
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item separately.
14-day EU cooling-off period
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll notify you and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since we approved your return, please contact us at info@lunei.co.